Refund policy
A note on color: We do our best to photograph every yarn accurately, but screens and dye lots vary; slight differences in tone and saturation between what you see online and what arrives in your hands are normal, so please take that into account.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. Please check online orders carefully when you receive them. To be eligible for a return, your item must be in the same (resaleable) condition that you received it: unwound, free of odor, and in its original packaging with any labels attached.
In-store orders: You will need the receipt or proof of purchase. In-store returns without a receipt will receive store credit or exchange at the lowest sale price at the store's discretion.
Online orders: to start a return, you can contact us at contact@knittygrittysyr.com. Bring your return to the store, or ship it to:
Knitty Gritty Yarns
715 Old Liverpool Rd.
Liverpool, NY 13088
Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take several days for the credit to appear on your statement. Items sent back to us without first requesting a return will not be accepted.
If you need to cancel an order we'll do our best to help, as long as your yarn hasn't been wound and your order hasn't shipped. Once an order is shipped it is no longer available to cancel.
You can always contact us for any return question at contact@knittygrittysyr.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We may issue a refund or replacement if an item is defective. Normal wear and tear or accidental mishap are not product defects and not eligible for return.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, curated boxes or personalized items), and personal care goods (such as beauty products). Printed or digital media such as books, magazines, and patterns are final sale. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
Exchanges
Online orders: the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@knittygrittysyr.com.
Sale items
Discounted items may be returned (subject to the criteria above) for store credit in the amount paid. Clearance items may not be returned.
Gifts
If you’d like to return or exchange an item received as a gift, please include the gift receipt or the name of the purchaser with your return. The same conditions apply for gift returns as for regular returns as described above.